Privacy Policy for Eagle Transportation Services Inc.

Effective Date: January 2024

Introduction

At Eagle Transportation Services Inc., we prioritize the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide to us, specifically when we communicate via SMS with our drivers and customers for business-related purposes. By using our services, you agree to the collection and use of your information in accordance with this policy.

1. Types of Information Collected

We collect certain types of personal information to provide and improve our services. The types of information we may collect include:

  • Full name
  • Contact information, including phone numbers and email addresses
  • Vehicle and delivery details (for drivers)

2. How Information is Collected

We collect information through:

  • Direct interactions, such as filling out forms on our website or providing information over the phone
  • SMS communications, which are strictly used for business-related purposes
  • Website and application usage, through cookies or other tracking technologies

3. Purpose of Data Collection

The information we collect is used exclusively for business-related purposes, including:

  • Communicating with drivers for operational updates, delivery notifications, and scheduling
  • Ensuring the safety and security of our drivers and shipments
  • Improving our services and responding to customer inquiries

4. Data Security Measures

To protect your personal information, we employ industry-standard security measures, such as:

  • Data encryption during transmission and storage
  • Regular audits of our data practices and systems
  • Limited access to your personal information to authorized personnel only

5. Data Sharing

Eagle Transportation Services Inc. does not share, sell, or disclose any SMS consent, phone numbers, or personal information with third parties for marketing or other purposes. We maintain this data strictly for communication between the company and our drivers and customers and do not pass it along to any third-party entities.

SMS Opt-In consent and the phone numbers we collect for the purpose of SMS will not be shared with third parties or affiliates in any circumstance.

6. User Rights

You have the right to access, update, or delete your personal information at any time. To exercise these rights or if you have questions about your data, please reach out to us using the contact information provided below.

7. SMS Consent

By providing your phone number to Eagle Transportation Services Inc., you consent to receive SMS communications for business-related purposes only. This consent is solely between Eagle Transportation Services Inc. and the individual, and it will not be shared with any third parties.

8. SMS Terms and Conditions

Welcome to Eagle Transportation Services, Inc. By opting in to receive SMS communications from us, you agree to these Terms of Service. Please read them carefully.

  1. Consent for SMS Communication
    By providing your phone number and opting in to receive SMS communications, you consent to receive text messages from Eagle Transportation Services, Inc. This includes but is not limited to the types of communications described below.
    Information obtained as part of the SMS consent process will be used solely for the purposes outlined in this document and will not be shared with third parties, except as required by law or as stated in our Privacy Policy
  2. Types of SMS Communications
    We may send SMS communications in the following contexts:
    a. Customers and Guests
    1. Order updates (e.g., order confirmations, shipment tracking, delivery notifications).
    2. Notifications about account activity or relevant services.
    3. Promotional messages, if separately consented to by the user.

          b. Job Applicants

    1. Updates on the status of your job application.
    2. Onboarding materials or instructions.
    3. Other employment-related information.
  1. Standard Messaging Disclosures
    1. Message Frequency: The number of messages you receive will depend on your engagement with our services and interactions.
    2. Message and Data Rates: Standard message and data rates may apply based on your mobile carrier and plan.
    3. Opt-Out: You may opt out of receiving SMS communications at any time by texting “STOP” to 770-209-3829. Once you opt out, you will no longer receive SMS messages from us, except for transactional or legally required communications.
    4. Help Support: For assistance, text “HELP” to 770-965-1242, or visit our Privacy Policy or Terms Of Service.
  1. User Responsibilities
    1. Accurate Information: You are responsible for providing accurate contact information to ensure the delivery of messages.
    2. Device and Carrier Compatibility: SMS communication is subject to compatibility with your mobile device and carrier service.
  1. Changes to SMS Terms of Service
    Eagle Transportation Services, Inc. reserves the right to update or modify these terms at any time. We will notify you of any changes through a message or an update to this document

9. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Eagle Transportation Services Inc.
  • Email: info@eagletransportation.com
  • Phone: 770-965-1242
  • 731 Queen City Parkway • Suite 101 • Gainesville, GA 30501